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“As I said, it’s quite all right. I’ll get to know my aunt soon enough and will be able to make my own judgements about her.”

“I’m sure you will,” he said with a sharp edge to his tone.

I sighed. This wasn’t going at all well. I wished I’d kept my mouth shut. In my defense, I wasn’t ordinarily so prickly, but it had been a long day—a long month—and part of me wanted to see Mr. Armitage’s smooth façade crack just a little.

“We’ve got off on the wrong foot,” I said. “I’m sorry. Perhaps I wrote the wrong date in my letter to my aunt. It certainly is of no consequence to me that I wasn’t expected until tomorrow, but I feel awful that your staff have been put out. I do hope Mrs. Kettering isn’t too inconvenienced. I’ll apologize to her and to Peter again too.”

My speech seemed to have achieved the desired effect of thawing the frostiness in Mr. Armitage’s gaze. “Don’t worry about Mrs. Kettering. The head of housekeeping is the most efficient woman I’ve ever met. Her maids might curse you, however—entirely under their breath, of course.” He leaned down and lowered his voice. “Mrs. Kettering is a task master, so they tell me.” He straightened. “As to Peter, it’s almost impossible to get off on the wrong foot with him. He’s the friendliest member of staff. That’s why he’s on the front desk.”

Mr. Armitage’s gaze moved past the couple checking in at the desk to another desk further afield where a staff member attended to a tall woman with a large hat trimmed with every type of trim imaginable, from lace and velvet to ribbon and feather. The long feathers fluttered as her head bobbed. The entire effect was of a hen pecking at the poor man.

Mr. Armitage emitted a small, almost imperceptible sigh.

“Is there a problem?” I asked.

“Not at all,” he said, suddenly giving me his attention again.

“It’s all right, Mr. Armitage. You don’t have to treat me like a guest. If I am to make my way here, I’d like to be treated as one of the family, as someone with a purpose. I don’t yet know what role I can do, but I ought to learn as much about hotel life as I can so that I may find that role.”

He stared at me for several moments, his lips slightly ajar as if he’d been about to say something but the words had suddenly escaped him, or he’d thought better of speaking them.

“You might as well tell me which are the difficult guests and what can be done about them,” I went on. “I assume family members are called upon from time to time to assuage them.”

“I, uh, I see. Assuaging guests is the role of myself and the manager, not the owner’s niece.”

“That’s a shame. I’m quite good with people. For some reason, they seem to trust me.”

That smile returned, but this time it wasn’t the practiced one of an assistant manager of a luxury hotel. It was more genuine, and softer. “I don’t doubt it.”

I would have asked him what he meant, but a passerby caught his attention. “Mr. Hobart, do you have a moment?”

Mr. Hobart was dressed in a tailcoat too and wore the same practiced smile the assistant manager had used to greet me. That was where the similarities between them ended. Where Mr. Armitage was tall and dark, Mr. Hobart was balding, shorter and older. I guessed him to be in his late fifties, whereas Mr. Armitage could be no older thirty, and perhaps younger. Mr. Hobart had a friendly face, with bright blue eyes that sparkled and a web of red veins across rosy cheeks.

“Allow me to introduce you to Miss Cleopatra Fox,” Mr. Armitage said.

There was no confusion in Mr. Hobart’s demeanor. He knew my name instantly. He gave a brief bow, and when he straightened, his smile was kind. “Delighted to meet you, Miss Fox. Welcome to The Mayfair Hotel. I see you’ve met Harry already.”

“Mr. Armitage has been very kind clearing up the confusion surrounding my arrival date.”

“I’m very sorry you weren’t met at the station. Sir Ronald wanted one of the porters to meet you in a hotel conveyance and assist with your luggage. He’ll be disappointed you had to make your own way here.”

“It wasn’t terribly difficult. The cab driver knew the way.”

Too late, I realized that wasn’t what the manager meant. He meant that my uncle wanted me to be met at the station because I was representing his family now, and a Bainbridge lady shouldn’t have to catch a hackney cab from the station and organize such mundane things like porters herself. She had staff to do that for her. I could practically hear my grandparents’ voices saying as much. In our household, the Bainbridge snobbery was legendary.

The more I thought about it, the more I realized that was why the staff were so concerned about such a trifling matter as my early arrival. They were worried my uncle might hear that my room wasn’t ready or that I wasn’t greeted properly. I also now understood the odd look Mr. Armitage had given me when I’d mentioned finding myself a role within the hotel. It was likely my aunt and cousin Florence had no role here except a decorative one.

Even more reason for me to be of use. I needed a task, something that would not only stave off the boredom, but also take the burden of supporting me off my uncle’s shoulders. I didn’t want to owe him a thing.

“I’m sure Lady Bainbridge will be delighted to see you,” Mr. Hobart went on. “Harry, if you’d be so good as to inform her ladyship of Miss Fox’s arrival. Miss Fox, would you care to wait in the main sitting room just through there until your room is ready?” He indicated the door at one end of the foyer. “One of the waiters will be happy to serve you refreshments.”

I thanked him and went to move off but Harry did not. “I think I’d better see to Mrs. Cavendish-Dyer.” He nodded at the woman with the elaborate hat, still pecking at the young man. “You’d better speak to Lady Bainbridge, sir. She prefers you anyway.” He flashed a quick grin that seemed quite at odds with his formal smoothness. Perhaps he’d already decided to drop the façade in front of me, considering I wasn’t a guest.

The manager looked a little uncomfortable by this change in his assistant, though not cross. More awkward than anything, as if he hadn’t quite made up his mind how to act in front of me. It seemed none of us were sure where I fitted into the hotel’s community.

Mr. Armitage strode off towards Mrs. Cavendish-Dyer, and Mr. Hobart departed too, so I made my way to the sitting room. It was a large airy space, filled with comfortable chairs, sofas and tables. A three-piece ensemble played in the corner, the sound soft enough that conversations could still be had but loud enough that one group couldn’t eavesdrop on another. The décor was lighter than the foyer, with no burgundy or black vases in sight. It was mostly cream with some gold and more splashes of pink from the roses in the white marble vases. It was the epitome of elegance. Grandmama would have loved it, although she would have felt out of place. Grandpapa would have liked the two rooms off the sitting room. The door to one was labeled LIBRARY and the other labeled WRITING ROOM. My father would have liked those rooms too. My most vivid memories of him were with his nose in a book in his study.

A waiter dressed in crisp white waist apron greeted me and guided me to a spare seat in the bay window. It looked out over the side street with a bookshop opposite. My father would definitely have liked this place. My mother even more so. She would have taken the hotel’s elegant grandness in her stride. It was easy when one was born into luxury as she had been.